Refund Policy

If you're not happy with your magnets, we'll re-do them free at the same booth — or refund you in full. No forms, no hassle.

What counts for a refund

• Print quality issue — colors are off, photo is blurry, magnet has a defect.
• Cutting issue — magnet is crooked, edge is rough, dimensions are off.
• Wrong photo printed — the magnet doesn't match what you submitted.
• Order was never delivered — you paid but never received the magnets.
• You changed your mind before we printed — full refund, no questions.

How to request

The simplest path: tell the person at the booth. They can re-do or refund on the spot.

If you're no longer at the booth:

1. Call (361) 668-0599 or email northpointcomputers@gmail.com.
2. Tell us your order number (it's on your Stripe receipt) and what went wrong.
3. If we need a photo of the magnets to confirm, we'll ask — but most of the time we don't.

Timing

• Re-do at the booth: while you wait, same day.
• Refund to your card: issued by Stripe within 1 business day. Funds typically appear on your statement in 5–10 business days, depending on your bank.

What we can't refund

• Photos that printed exactly as you cropped them, but you don't like the crop. (We'll happily re-do these for $6/magnet at cost — just ask.)
• Orders where the issue is the upload itself (too low resolution to print well). We try to catch these before printing — if we did and you went ahead anyway, we can't refund. If we missed it and printed something blurry, that's on us — full refund.

How long do you have

30 days from your pickup date. After that we usually can't verify what happened.

Contact

North Point Computers
1003 E. Main St., Alice, TX 78332
(361) 668-0599 · northpointcomputers@gmail.com